SPM Privacy Policy
A. Overview
Please review the following Privacy Policy for SuperiorPreciousMetals.com.
Any questions about this policy can be directed to Dusty Clem, Managing Director
of Superior Precious Metals.
In order to successfully operate certain sections of the superiorpreciousmetals.com website we must ask you to provide us with some personal information. This personal information includes but is not limited to: specifics about your name, phone number, email addresses, home address, credit card information and "wish list" items. We recognize that the security of your information is of the highest importance. For that reason Superior Precious Metals has adopted the following guidelines to guard against any improper use or disclosure of your personal information. This policy will detail the information we collect as well as how we use it.
Some of the terms or concepts used in this policy may be unfamiliar to you. If so we suggest reading the FTC's article titled "Sight Seeing on the Internet" found here.
Superior Precious Metals takes the privacy of your information very seriously and will use that information only in accordance with this Privacy Policy. This Privacy Policy applies to all services Superior Precious Metals and its parent or subsidiary companies offer. We will not sell or rent your personally identifiable information or a list of our customers to a non-affiliate third party. However, as described in part D below there are limited circumstances where your information will be shared with affiliates of Superior Precious Metals and/or companies Superior Precious Metals contracts with for marketing on our behalf, so please read this policy carefully.
In order to successfully operate certain sections of the superiorpreciousmetals.com website we must ask you to provide us with some personal information. This personal information includes but is not limited to: specifics about your name, phone number, email addresses, home address, credit card information and "wish list" items. We recognize that the security of your information is of the highest importance. For that reason Superior Precious Metals has adopted the following guidelines to guard against any improper use or disclosure of your personal information. This policy will detail the information we collect as well as how we use it.
Some of the terms or concepts used in this policy may be unfamiliar to you. If so we suggest reading the FTC's article titled "Sight Seeing on the Internet" found here.
Superior Precious Metals takes the privacy of your information very seriously and will use that information only in accordance with this Privacy Policy. This Privacy Policy applies to all services Superior Precious Metals and its parent or subsidiary companies offer. We will not sell or rent your personally identifiable information or a list of our customers to a non-affiliate third party. However, as described in part D below there are limited circumstances where your information will be shared with affiliates of Superior Precious Metals and/or companies Superior Precious Metals contracts with for marketing on our behalf, so please read this policy carefully.
B. Information We Collect
In order to successfully operate certain sections of the superiorpreciousmetals.com
website we must ask you to provide us with some personal information. Information
we commonly collect:
• Name
• Phone Number
• Email Address
• Home Address
• Credit Card Information
• "Wish List" Items
This information will be used only in accordance with the purpose for which it is provided.
• Name
• Phone Number
• Email Address
• Home Address
• Credit Card Information
• "Wish List" Items
This information will be used only in accordance with the purpose for which it is provided.
Information received from third parties
In an effort to reduce fraud we will verify some or all of the information you provide
us with third party companies. In the course of this verification process we may
receive personally identifiable information about you. All personally identifiable
information received from third party companies falls under the terms of this Privacy
Policy.
Contests, Special Offers, Surveys
On occasion, Superior Precious Metals also collects additional personal information
from customers in connection with optional contests or optional special offers.
If this information is to be shared with a non-affiliate third party, we will notify
you at the time of collection.
Additionally, Superior Precious Metals may collect additional personal information from customers in connection with optional surveys. Information that you provide in answer to optional survey questions may be shared, but only in the aggregate, with advertisers and partners unless we notify you at the time of collection.
Additionally, Superior Precious Metals may collect additional personal information from customers in connection with optional surveys. Information that you provide in answer to optional survey questions may be shared, but only in the aggregate, with advertisers and partners unless we notify you at the time of collection.
Cookies
"Cookies" are small bits of data that reside on your computer and allow SuperiorPreciousMetals.com
to recognize you as a customer if you use the same computer and browser. The purpose
of using cookies on our site is to make your experience using SuperiorPreciousMetals.com
as seamless and enjoyable as possible.
Superior Precious Metals uses two types of cookies to help you better utilize the site. The first is a "Session cookie." These cookies allow for easier navigation around the Superior Precious Metals website so that you do not have to enter your username and password for each page you visit. Once you close your browser or choose the option to log out these cookies expire and no longer have any effect.
The second type of cookie we use is longer lasting. These cookies automatically display your user name each time you visit SuperiorPreciousMetals.com. In addition, we may use cookies to process our affiliate program. Our cookies are configured so that only Superior Precious Metals can read the information stored in them.
Superior Precious Metals uses two types of cookies to help you better utilize the site. The first is a "Session cookie." These cookies allow for easier navigation around the Superior Precious Metals website so that you do not have to enter your username and password for each page you visit. Once you close your browser or choose the option to log out these cookies expire and no longer have any effect.
The second type of cookie we use is longer lasting. These cookies automatically display your user name each time you visit SuperiorPreciousMetals.com. In addition, we may use cookies to process our affiliate program. Our cookies are configured so that only Superior Precious Metals can read the information stored in them.
SuperiorPreciousMetals.com traffic information
In an effort to better understand our website traffic, we collect information about
what pages you visit while you are in the Superior Precious Metals Web site.
We use this information to better understand how our customers use our site and
continually strive to make Superior Precious Metals as user friendly as possible.
We do not track the websites that you visit before or after you leave the Superior
Precious Metals site.
IP Addresses
Superior Precious Metals logs IP addresses, or the location of your computer
on the Internet, for systems administration, fraud prevention and troubleshooting
purposes. This information is not shared with third parties except in good faith
when it is appropriate to cooperate in investigations of fraud or other illegal
activity
Customer service
From time to time you may need to contact the Superior Precious Metals customer
service department to ask questions, verify information or send additional information
so that we can facilitate an online transaction. All information gathered by our
customer service department is falls under the terms of this Privacy Policy.
C. Information Security
Superior Precious Metals is committed to handling your personal information
with the highest standards of information security. All of your information is held
in encrypted form and is only accessible by employees who need the information in
order to service your account with Superior Precious Metals or its affiliates.
We maintain strict managerial, physical and electronic safeguards to ensure that
the information you trust us with is kept secure.
You can do you part in helping Superior Precious Metals keep your information secure by vigilantly protecting your username and password. Do not share this information with anyone. Superior Precious Metals will never ask you for your password via email and you should only enter your password on our website which will start with www.superiorpreciousmetals.com. If for any reason you feel that your password is no longer secure then please change it using the my account feature of the website.
You can do you part in helping Superior Precious Metals keep your information secure by vigilantly protecting your username and password. Do not share this information with anyone. Superior Precious Metals will never ask you for your password via email and you should only enter your password on our website which will start with www.superiorpreciousmetals.com. If for any reason you feel that your password is no longer secure then please change it using the my account feature of the website.
D. Our Use and Disclosure of Your Information
Internal uses
Superior Precious Metals collects personal information about you in order
to:
1. Protect Superior Precious Metals from fraud
2. Provide customer service
3. Properly process your order or request for information
4. Deliver purchases to you
5. Improve our products and services
6. To provide offers of products and services that Superior Precious Metals believes may be of interest to our customers.
We give access to personally identifiable information only to those employees who perform the previous tasks. Additionally, Superior Precious Metals reserves the right to share personal non-financial customer information with its affiliates for marketing purposes.
1. Protect Superior Precious Metals from fraud
2. Provide customer service
3. Properly process your order or request for information
4. Deliver purchases to you
5. Improve our products and services
6. To provide offers of products and services that Superior Precious Metals believes may be of interest to our customers.
We give access to personally identifiable information only to those employees who perform the previous tasks. Additionally, Superior Precious Metals reserves the right to share personal non-financial customer information with its affiliates for marketing purposes.
Disclosure to third parties
Superior Precious Metals will not sell or rent any of your personally identifiable
information to any non-affiliate third party. Superior Precious Metals will
not give or share any of your personally identifiable information to any non-affiliate
third party except in the limited circumstances listed below. These third parties
are strictly limited by contract or law from using the information for any other
purpose than those described below.
1. We share information with third party companies that help protect Superior Precious Metals from fraud. These companies may include but are not limited to check processing companies and credit bureaus.
2. We disclose information in good faith when it is appropriate to cooperate in investigations of fraud or other illegal activity.
3. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
4. We may disclose the information we collect to companies that do marketing on our behalf. Information given in this way will be limited to your name, address, email address and phone numbers. Third party marketing companies are strictly limited by contract from using this information for any other purposes than marketing for Superior Precious Metals.
5. We may share your information with our parent companies, affiliates, subsidiaries or joint-ventures in order to help coordinate the services we provide you.
6. We may share aggregated statistical data with our business partners for public relations purposes. For example, we may share the number of Superior Precious Metals clients in the state of California. This information will only be shared in aggregate form and will contain no personally identifiable information.
7. We may share your information with companies assisting Superior Precious Metals with collection efforts.
1. We share information with third party companies that help protect Superior Precious Metals from fraud. These companies may include but are not limited to check processing companies and credit bureaus.
2. We disclose information in good faith when it is appropriate to cooperate in investigations of fraud or other illegal activity.
3. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
4. We may disclose the information we collect to companies that do marketing on our behalf. Information given in this way will be limited to your name, address, email address and phone numbers. Third party marketing companies are strictly limited by contract from using this information for any other purposes than marketing for Superior Precious Metals.
5. We may share your information with our parent companies, affiliates, subsidiaries or joint-ventures in order to help coordinate the services we provide you.
6. We may share aggregated statistical data with our business partners for public relations purposes. For example, we may share the number of Superior Precious Metals clients in the state of California. This information will only be shared in aggregate form and will contain no personally identifiable information.
7. We may share your information with companies assisting Superior Precious Metals with collection efforts.
Our use of your information to contact you
We communicate with our clients on a regular basis to facilitate our business process.
This communication may be in the form of email, phone calls or mail and is necessary
in order to make sure your order or request for information is handled appropriately.
This type of communication can not be opted out of because it is an essential part
of doing business with Superior Precious Metals.
From time to time we will also send you correspondence that you can control. This correspondence can include special offers, thank-you notes, newsletters, customer surveys and notice of special third-party promotions. You can choose to receive some, none or all of these communications when you create your account or at any time after by accessing the My Account portion of the web site. Superior Precious Metals does not tolerate spam and will be vigilant about protecting your email address against such uses.
From time to time we will also send you correspondence that you can control. This correspondence can include special offers, thank-you notes, newsletters, customer surveys and notice of special third-party promotions. You can choose to receive some, none or all of these communications when you create your account or at any time after by accessing the My Account portion of the web site. Superior Precious Metals does not tolerate spam and will be vigilant about protecting your email address against such uses.
Internet address and browser information
Superior Precious Metals uses your Internet address, access times, browser
information and where you go on the site to better understand how our customers
use our site. This information helps us to make Superior Precious Metals
as user friendly as possible. We do not track the websites that you visit before
or after you leave the Superior Precious Metals site.
E. Viewing and/or changing your information
You can review or change the information you have provided to Superior Precious Metals
at any time by visiting the My Account
portion of the website. If for any reason you are unable to access your account
because you have forgotten your password then please use the Password Retrieve page
or Contact Us page.
F. Children's Privacy
SuperiorPreciousMetals.com is not structured to attract children. We do not
accept orders or requests for information for persons under the age of 18. Accordingly,
we do not intend to collect Personal Information from anyone we know to be under
18 years of age. No information collected from children is knowingly used for any
marketing or promotional purposes whatsoever. Back to top
G. Links to third party sites
We provide external links to other web sites to let you access additional information
that we believe may be of interest or useful to you. The presence of a link is not
intended to be an endorsement by Superior Precious Metals. The linked sites are
not under the control of or operated by Superior Precious Metals. Superior
Precious Metals is not responsible for the contents of any linked site,
any link contained in a linked site, or any updates or changes to such linked sites.
We encourage you to read the Privacy Policies of each site that you visit.
H. Your Consent
By using this Web site, you consent to the terms of our Online Privacy Policy and
to Superior Precious Metals processing the Personal Information you provide
for the purposes given above as well as those explained where Superior Precious Metals
collects Personal Information on the Web. Should the Privacy Policy change, we intend
to take every reasonable step to ensure that these changes are brought to your attention
by posting all changes prominently on our web site for a reasonable period of time.
I. Still have questions? Contact us
If you still have questions about our Privacy Policy, procedures or security measures
please contact us the Managing Director of Superior Precious Metals at 888-741-4549. You can also write Superior Precious Metals
at 11311 Reeder Road, Dallas TX 75229.
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